How do you know if you are going to be ripped off by your removals company?
The short answer is that you don’t. Now at first sight this might seem scary but there are certain steps you can take to make sure you that you have a fighting chance. Moving house is one of the most stressful events in our lives, so you want to choose a company which puts you at the heart of everything they do. Unfortunately, a couple in Bristol chose the wrong company and it cost them dearly, not only financially but also emotionally.
Instead of the £660 they were initially quoted, it turned out to cost over £2,500 for a short move within the city of Bristol. How on earth can this happen? Well it all comes down to terms and conditions! The company was quite entitled to charge the couple £1,920 to store their items overnight because it was in their terms and conditions. It didn’t matter that the couple got their keys at 4.00pm instead of 3.00pm and it didn’t matter that the company wouldn’t carry out their removal after 3.00pm. The company was covered by their terms and conditions.
Kingdom Removals doesn’t have a set of terms and conditions which restricts what they can and can’t do. They believe in being flexible because they know that things in life can go wrong and when you are stressed enough already, you don’t want someone saying, “sorry love, can’t do that, it says so in the terms and conditions.” Therefore, no set of terms and conditions. Everything is agreed in advance to ensure that you are totally satisfied with the price and arrangements.
You want a company like Kingdom Removals which says “yes of course we can do that, no problem.”
You need to choose a company which isn’t too large, as large companies have significant overheads which ultimately the customer pays for.
You need to choose a company which has won awards for their customer service and ability to get the job done, at the right, time for the right price.
And finally you need to choose a company which has excellent reviews on Trustpilot and Google. This demonstrates that past customers were totally satisfied with the service they received.
You know that you won’t get ripped off by an awarding winning company like Kingdom Removals because without you there wouldn’t be a business. You’ve told us in your reviews on Google and TrustPilot that we provide a great service and go out of our way to help – no hidden charges and no shocks to make a stressful situation even more stressful.